Shipping and Returns
Processing:
Shipments go out daily Monday - Friday excluding FedEx holidays. Order placed before 2:00pm EST will be shipped same day. All orders placed after 2:00pm will be shipped the following business day. No PO Boxes.
910-235-8247
Return Policy:
Returns/Exchanges must be made within 30 days of purchase.
Gift with Purchase may NOT be returned or exchanged.
No returns/exchanges without receipt.
Include your packing slip for any return or exchanges.
Gift Card purchases are final sale and are nonrefundable.
Return Address
Pinehurst E-Commerce Department
132 NW Broad Street
Southern Pines, NC 28387
*If the packing slip is not available, please include a note with your name, phone number, and order number, and if you would like to return or exchange the product you are sending back.*
Gift Card Policy:
Maximum amount per card is $2000. Any amount exceeding $2000 will be put on multiple cards.
The Pinehurst gift card may be used to purchase products and services at Pinehurst Resort locations and on ShopPinehurst.com. To check your card balance you may see a sales associate or call 800-242-5353. This gift card may not be redeemed for cash and any unused value remains on the card. There are no cash refunds. Pinehurst, LLC is not responsible for lost, stolen, or damaged cards, or the unauthorized use of any gift card. After a 2-year period of inactivity on the card, a $2 service charge per month will be deducted from the value of the card.
PLEASE NOTE: A Pinehurst gift card is NON REFUNDABLE. Gift cards are also NOT INCLUDED in promotional sales/discounts.
Privacy Policy:
Privacy Notice
Ordering and Customer Service Information
800-795-4653 |International 001-910-235-8247 | 910-255-3287 (FAX)
Pinehurst Resort Privacy Policy and General Information
Thank you for visiting store.nexternal/Pinehurst/storefront.com. Your privacy is respected and very important to us. To better protect your privacy, we provide this notice explaining our online information practices, including the collection and use of information at Pinehurst/storefront.com.
The Information We Collect
At Pinehurst/storefront.com, you may now (or in the future be able to): order products, purchase Pinehurst Resort entertainment or event tickets, express an opinion or subscribe to various services. The types of personally identifiable information that may be collected include: name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services.
You may also be able to submit information about someone else. This may include, but not be limited to, another's name, address, phone number, and e-mail address. In some cases, only persons who provide us with the requested personally identifiable information will be able to order products.
We receive and collect some information automatically when you visit Pinehurst/storefront.com. For example, we receive and collect the name of the domain and host from which you access the Internet. We also receive and collect the Internet protocol (IP) address of the computer you are using; the browser software you use; your operating system; the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. We use this information to monitor the usage of our site. In addition, this allows the ability to enhance your visiting and shopping experience while at Pinehurst/storefront.com.
How We Use the Information
Generally, we use the information you provide about yourself to fulfill your requests for our products. In addition, we may use it to help create new products and services and to respond to any inquiries you may send us. We may also use this information to offer you other products, advertisements, programs, or services that we believe may be of interest to you.
On occasion, we may use the information we gather, or that is provided to us by you to communicate with you in various mediums. Some examples are e-mail notifications of upcoming specials or new product releases. Other types of communication may include, but are not limited to, printed materials sent via the US Postal Service.
We may use the non-personally identifiable information that we collect to improve the design, content, and navigation of Pinehurst/storefront.com. By doing this, it is our intent to improve your visiting and shopping experience while at Pinehurst/storefront.com.
Disclosing Information
The owner of shopPinehurst.com, is Pinehurst LLC but hosting and shopping cart functionality is provided by Nexternal Inc.a High Jump Company an does not sell your personal information to any other companies. Again, personal information is strictly used to process orders, and market Pinehurst products and programs to you, and enhance your visiting, and shopping experiences while at our site.
We may disclose personally identifiable information in response to legal process for example, in response to a court order or subpoena. We also may disclose such information in response to a law enforcement agency's request.
Agents and contractors of Pinehurst/storefront.com who have access to personally identifiable information are required to protect this information in a manner that is consistent with this privacy notice.
We want to assure you we work diligently to protect against unauthorized disclosures of information. However, we cannot guarantee that personal information that is collected will never be disclosed in a manner that is inconsistent with this privacy notice.
You can unsubscribe or “Opt-Out of receiving further marketing from the Pinehurst Resort at any time.
You can use the Website without providing any Personal Information, but if you decline to provide Personal Information, you may not be able to use certain services or features. If you have previously provided Personal Information to the Website and have subscribed to one or more email newsletters or are receiving emails or other communications from the Website and you no longer wish to receive such emails, please discontinue your subscriptions by selecting the "unsubscribe" link at the bottom of any message. If you have previously provided Personal Information to the Pinehurst Resort and have subscribed to one or more newsletters or are receiving direct mail from us and you no longer wish to receive such communications, please discontinue your subscriptions by contacting us at 910-235-8247. If you ask that we stop using your Personal Information, we will honor that request. However, we will retain records of your Personal Information as needed in order to comply with applicable federal, state, and local laws.
Links
This site may contain links to other sites whose information practices may be different from ours. Because of this, visitors should consult the privacy notices of any site they link to from Pinehurst/storefront.com.
Our Commitment to Security
We have put in place appropriate physical, electronic, and managerial procedures to help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
Ownership
ShopPinehurst.com and its contents are owned by Pinehurst LLC Reproduction by any means is prohibited.